Terms & conditions


Room rates
The room rates are in CHF per room and night, breakfast included.

Check-in / Check-out / Late Check-out
Check-in from 3 pm. Please let us know should you arrive later than 8 pm.
Check-out 11 am.
Late-Check-out bookable upon availability.

Check-in on Sunday, Monday and Tuesday with prior arrangement!

7.30 am until 10.30 am in our restaurant.

With respect to the next guest we do not accept pets.

All our guest rooms are non-smoking rooms. Ashtrays are found outside at the entrance.

Gift vouchers

Schlussel gift vouchers are valid for one year. Expired value gift vouchers will be accepted. For expired connoisseur packages we will deduct the paid value from your bill on departure. No cash refunds on gift vouchers.


Methods of payment
Thank you very much for your payment in cash or by EC-Direct/Maestro.
Bills up to CHF 1000.00: cash CHF, EC-Direct/Maestro, VISA or Master Card.
Bills more then CHF 1000.00: cash CHF, EC-Direct or we send you a bill.
*Bank transfers from abroad must be in CHF.

Bank transfers & VAT number
» details

Payment conditions
30 Tage net payment terms

For bookings of 5 or more nights we kindly ask you for an advance payment. After receipt of 50% of the total amount, within 15 days before your arrival, the booking is secured. The advanced payment can be done via bank transfer (see above) or we can debit your credit-card. In this case we need the following information:

Type of credit card
xxxx xxxx xxxx xxxx xxxx
Valid Thru xx / xx (Month / Year)
xxx (CVC-Code, three digit code on back of the card)
Name of credit card holder

Cancellation fees for events & seminars Your costs
up to 40 days prior to the event cancellation free of charge
39 to 15 days prior to the event 50 % of the ordered services
14 to 7 days prior to the event 80 % of the ordered services
6 to 0 days prior to the event 100 % of the ordered services
up to 2 days prior to arrival cancellation free of charge
1 to 0 days prior to arrival 100 % of the total amount
early departure 100 % of the total amount*

More informations «general terms and conditions»

* for max. 3 nights, if the rooms cannot be sold

Travel Insurance
We offer you a travel insurance with ELVIA in order to avoid unnecessary costs in the unlikely case of a cancellation or an early departure. Please note that Alliance insurance acts as contractor, not the Boutique-hotel Schlussel. You can simply complete the travel insurance online. With a single click on the following link you will be re-directed to the website of the partner.

The Gourmet Shop

Packaging and postage
Packaging and postage (within Switzerland) of gift vouchers and connoisseurs-packages are CHF 22.00 in a stock pot and CHF 18.00 in a cherry stone bag. All other postage depends on size and weight.

Banquet information

Extended opening hours
If your event lasts longer than until 1 am we will charge CHF 80.00 per half hour until 2 am.

Ordered menues (for 12 guests or more) will be charged if cancelled 48 hours or shorter notice before the event.

We will gladly serve wine from your private selection. The corkage will cost you CHF 38.00 per bottle.

All Boutique-rooms and the restaurant are smoke-free. Ashtrays can be found at each entrance and on the balconies.

Service charge
Should you wish to bring food items for your event CHF 6.50 per guests will be charged.

After midnight all windows must be closed and the music at a normal level until max. 1.30 am.The sound system in the ballroom is for background music. If you would like to bring your own music via laptop, smartphone or DJ, this is only possible via our boxes. Access via Chinch or Clink cable, see technical equipment.

The event-organizer is liable for any damages.

Special cleaning service
CHF 45.00 per hour will be charged if special cleaning is needed.

Due to the housing being mostly wood, the fire police prohibites all fireworks in or near the Boutique-hotel Schlussel.

Prices are subject to change.


Please do not hesitate to contact us any time for more information and further details: